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1. You've found an error - or face an issue getting the system running 
2. Write down the steps that you've taken
3. Go to the online FAQs and README files and wiki pages to see if someone else has documented the solution 
4. Go to the tickets and ( Fineract 1.x Open Issues or Fineract-CN Open Issues ) and search for a similar issue 
5. Go to the archive of listserv messages https://lists.apache.org/list.html?dev@fineract.apache.org listserv message archive and search for a similar issue 
6. If you find the solution write up is adequate, give a shout out to the author 
7. If you don't find the solution, THEN 
   1. Describe your problem :  "I'm trying to .... " and "I cannot..." 
   2. Describe the steps you've taken to resolve the issue 
   3. Describe the version of the software (or software) that you are using 
   4. Describe the system set up on your device or your cloud account (I'm using a local machine with 1TB RAM, processor speed...etc) 
   5. Describe what you think you need help with.... (I think I need help with setting up the database, or I need help with connecting to the API, or I need to add data...) 
8. Offer to document or solve the issue if you get help - contribute back if you can.  This is part of the ethos. 

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