Community Support

Responsibilities 

• Answer questions on mailing list, github issue, slack using the FAQ
• If questions reveal an actual bug/issue, file a JIRA
• If you cannot adequately triage an issue, contact a PMC/Committer who may know
• Promptly close GH issues, if the question was answered or the issue was addressed.
• ALWAYS keep the FAQ updated and improving with new questions/clarified answers.

Rotation

The support rotation is a voluntary, opt-in process for sharing the support duty amongst the volunteering members of the community. The idea behind is this is provide a better chance for the users to have support at all times, minimize context switching for those who are not on the rotation, as well as bring efficiency to the support process, by acting as a forcing function for better docs/faqs. 

Each support rotation will in cycles  (local time for volunteers)

1. Mon Morning -Wed  Noon
2. Wed Noon - Fri Evening

Rotation Schedule