Actor Definitions
Accountant
tracks financial impact of company activities for management and accountability reporting; manages cash flow
creates and manages financial tools that multiply short-term profits in exchange for long-term fiscal stability (definition added in honour of Sep 2008)
Buyer
purchases product or materials from third party suppliers (distributors, manufacturers, etc)
Carrier
party that carries inventory from one place to another, often delivering shipments from Supplier to Company and from Company to Customer
Company
the organization from whose perspective the processes are described, and who will own and run the eventual system
Customer
a person or organization that purchases product from the company, can do so in one or more of these more specific Actor roles:
End-User Customer
party who uses the product
Placing Customer
party who places the order for the product
Ship-To Customer
party who the product is shipped to from the company (and who will pass it on to the End-User Customer if they are not also that actor)
Bill-To Customer
party to receives and who is responsible to pay the invoice for the order
Customer Service Representative
Distributor
Fulfillment Manager
Manufacturer
creates actual product, either finished goods and/or sub-assemblies, from materials
Marketer
Picker
person responsible for picking inventory in warehouse and delivering it to packing area
Packer/Shipper
packs inventory into boxes for shipping
Product Marketer
manages customer facing product information and general pricing, promotions, and advertising about products; may be organized into multiple product marketers responsible for different sets of products that Company offers
Prospect
a party who is interested in purchasing product (prospective customer)
Repairer
Sales Representative
Company agent responsible for selling product offered by Company
Shipment Receiver
person in the warehouse responsible for receiving shipments
Inventory Mover
moves inventory (stock) around the warehouse, including put away but not including shipment picking
Supplier
a party that supplies product to the company, typically either a Manufacturer or Distributor